Policies

For new clients, appointments should be made no less than seven (7) days in advance of commencement of service to allow for initial in-home consultation and meeting.  Exceptions may be made in extenuating circumstances.

For established clients, please try to provide at least 48 hours notice whenever possible.

Your service request will be reviewed during the initial in-home meeting. At this visit you will have the chance to interview the pet sitter to make sure the sitter is a good match for your pet.  Then we can review the paperwork, transfer keys, and tour your home while discussing detailed instructions on how to care for your pets. Free (One visit).

Key Transfers:  If key transfers are not completed at time of initial visit, a $10 fee will be charged for a return visit.

Holidays:  A $5 surcharge will be added to regular rates for pet sits occurring on New Year's Eve, New Year's Day, Family Day, Good Friday, Easter Sunday, Easter Monday, Victoria Day, Canada Day, Heritage Day, Labour Day, Thanksgiving, Christmas Eve, Christmas Day, Boxing Day.

Holiday cancellation policy: Christmas and summer are busy times of the year. Please make reservations early. If you need to cancel for any reason, please notify us at least 7 days prior to avoid cancellation charges of 20% of your reservation. Please understand that last minute cancellations during these times create a loss of business that could have been made by other clients. Thank you for your understanding.

Terms

A signed Service Request must be provided to your sitter before service is provided for any period.

A 50% Deposit is due at time of reservation.  Reservations are not held until payment is received by Pawsitive Attention or special arrangements are agreed upon by both parties in writing.  A $2 per visit late charge will be assessed to service that is not paid in advance.  
There will be a $20 service charge for each returned check.  

Unpaid service may be cancelled without notice, including prior to or during the service period.

Cancellation Charge Schedule (% applies to entire service period total):

0 - 48 hours prior to any service, and/or Holidays: Payment in full is charged (no refunds)

2 - 7 days prior to service:  20% of service total is due (equals an 80% refund)

8 days prior to service or more:  No charge, refund in full.

Reservations are made to plan sitter availability to clients.  Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled including travel time. Clients will not have to pay for scheduled Special Services not preformed.

Pawsitive Attention is not responsible for wilted, dead or otherwise unhealthy plants. Pawsitive Attention will work hard to follow your written directions as precisely as possible, but cannot be responsible if the results are not favorable.  Please place all indoor plants together on a waterproof surface in plain sight, as your pet sitter is not responsible for water damaged areas or missed plants.

Pawsitive Attention is not responsible for damage to the home beyond the control of the Pet Sitter.  This includes, but is not limited to leaks, electrical problems, and acts of nature.  In these situations, the Company will attempt to contact the Customer and then the emergency contact before making a subjective decision on dealing with the problem.  All repairs and related fees (including Special Service emergency service time and coordination fees) will be paid by the client, or fully reimbursed to Pawsitive Attention within 14 days.

Pawsitive Attention is not responsible for any damage to property of the client or others unless such damage is caused by the negligent act of the Pet Sitter.  Pawsitive Attention agrees to remain fully insured through Binks or a comparable entity, including optional Special Property Endorsement (protects against theft, breakage, etc as caused by an employee) or bonding. Pawsitive Attention accepts no responsibility for security of the premises or loss if other individuals have access to a client’s home, or if the home is not properly secured.

All other individuals that visit the home will leave a log of their visit. Pawsitive Attention is not liable for any loss or damage in the event a burglary or other crime that should occur while under this contract.  Pet Owner agrees to secure home prior to leaving the premises. Pawsitive Attention will re-secure the home to the best of its ability at the end of each visit.  While keys are in the possession of a Pet Sitter, they will be either on the Sitter’s physical person, or be properly stored an undisclosed location.  Pawsitive Attention subscribes to insurance coverage through Binks for lost key lock replacements.

Pet Owner must have legal rights to place the animals in the care of Pet Sitters, Kennels, and Veterinary Clinics.  The Pet Sitter cannot service a home with “Visiting” pets or animals that do not belong to the resident of the service site without separate sets of agreement forms, including a Legal Considerations Agreement, accepted and signed by each rightful owner(s).

The terms of this document apply to all the pets owned by the Client, including any and all new pets that the Client obtains on or after the date this document was signed, at any and all locations the Owner designates for service.

Pet Owner is responsible for pet-proofing house and yard, and the security fences/gates/latches. Pawsitive Attention will not be responsible for the safety of any pets and will not be liable for the injury, disappearance, death, or fines of any pet with unsupervised access to the outdoors.

Pawsitive Attention is authorized to seek any emergency veterinarian assistance needed during visits, at the cost of the client, from any veterinarian as chosen by the sitter.   However, the Company is not responsible for the health/well being of the animal.

Pet Owner is responsible for supplying the necessary, safe equipment/supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc…) for walks or in case of emergencies, firmly affixed vaccination tags, a lead rope or leash, pooper-scoopers, litter boxes, food, cleaning supplies, medicines, pet food, and cat litter.  Pet Owner authorizes any purchases necessary for the satisfactory performance of duties.  Pet Owner agrees to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse Pawsitive Attention within 14 days for all purchases made.

Pet Owner will be responsible for all medical expenses and damages resulting from an injury to a Pet Sitter, or other persons, by the Pet.  Customer agrees to indemnify, hold harmless, and defend Pawsitive Attention, in the event of a claim by any person injured by the Pet.

It is suggested that arrangements be made with someone to evacuate your pets in case of a disaster or weather related event/crisis/”Code Red”.  Pawsitive Attention will definitely try to see to your pets safety/care should such events occur, but cannot guarantee it.

Future Services: I authorize this contract to be valid approval for services so as to permit Pawsitive Attention to accept all future telephone, online, mail or email reservations and enter my home without additional signed contracts or written authorizations.

Pawsitive Attention reserves the right to terminate this contract at any if the Pet Sitter, in his/her sole discretion determines that Owner’s pet poses a danger to the health or safety of itself, other pets, other people, or the Pet Sitter. If concerns prohibit the Pet Sitter from caring for the pet, the Owner authorizes the pet to be placed in a kennel (or previously arranged locale), with all charges (including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability) to be the responsibility of the Owner.

Pawsitive Attention agrees to provide services stated in this agreement in a reliable, caring and trustworthy manner.  In consideration of the services as an express condition thereof, the client expressly waives and relinquishes any and all claims against the company and its employees, except those arising from negligence.  Claims of negligence that involve a hired Independent Contractor, hired by Pawsitive Attention, will be the responsibility of the Independent Contractor and the company they represent.  All hired Independent Contractors are required to carry liability insurance with optional coverage or bonding through a reputable company.

Client agrees to notify Pawsitive Attention of any concerns within 24 hours of return.
This agreement is valid from the date posted (September 27, 2010), and replaces any prior Legal Considerations agreements.  Client agrees to any future Pawsitive Attention term changes relayed verbally to the client, mailed or emailed in writing to the client, or posted on our website.

© 2003 Young, Professional United Pet Sitters LLC, www.petsits.com.   Terms listed cannot be copied or redistributed without permission.

 
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